ChainLove, for lack of a better description, operates on a QVC model. They list one item for sale at a steep discount and sell them until they are gone. I am not entirely sure that the 'until they are gone' part is completely true; it seems like they have switched items with some inventory left, and I have seen the same items listed multiple times. SteepAndCheep, DogFunk and several of the others operate on the same model but specialize in different subsets of outdoor gear.
Here are some samples of what I have seen recently:
- Pearl Izumi Men's Veer Short-Sleeve Cycling Jersey ($18.75/list $54)
- Oakley Men's Compression Short ($12.50 / $84.95)
- Northwave Kameleon 3 MTB Shoe ($49.00 / $139.95)
- SockGuy Cycling Sock 4-Pack ($11.00 / $39.95)
- Fizik Rondine MG ICS Bike Saddle ($22.86 / $83.30)
A Customer Service Story
Please note, I have no interest in turning this site into a customer service review site; but I have to share some of these experiences.
Saturday they were running a Bar Tape deal for something like $5.70, so I ordered two sets. When checking out I typed something like the following in the shipping instructions:
DO NOT SHIPAround 1:00 today I got a notice in my email that my order had shipped, so I sent an email:
Hold for local pickup.
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I do apologize for the inconvenience. I have given you a credit of $7.56 for your shipping. I recommend using Backcountry.com's Live Chat as the fastest and easiest way. Open up a Backcountry.com window, in the upper right of the screen there is Live Help button, click on that to chat with a representative. Then copy and paste your order number into the chat and you are good to go. You can also call Backcoutry.com at 1-800 409 4502.I really didn't expect any kind of credit, just a hint on the best way to arrange local pickup. I still think that the shipping instructions should have been enough. But, money back and easy instructions for the future, that seems like a great way to 'fix' this minor gaffe.
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4 comments:
Well unfortunately from working with web processes, I doubt as a human really reviews those shipping instructions. Not a human at Chainlove anyway. No no, they are likely passed using some SOAP and XML onto UPS, for the driver to read, but for Chainlove/Backcountry they likely just pick your order and stuff it, taking no time to read shipping instructions that are generally going to be things like "Leave by back door" or "Ring call-box twice, sometimes I get lost in this compound I call home and it takes me a moment to find a phone."
True - I've found the best way to deal with this for Chain Love is to go to Backcountry.com, open a customer service chat and ask them to hold the items for pickup. This has worked every time.
Hey, for those of you that like Chainlove thought I'd mention a new similar site: www.blueplatevelo.com. It also deals in overstock bikes and bike goods with major discounts. They post one "special" per day, rather than one every 50 minutes or hour or whatever it is with Chainlove. Worth checking out. Today it's Zoic Ether Shorts for $30.
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Alex
GPS blockers
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